At Karkosha Store, we are committed to customer satisfaction and strive to provide a convenient and unique shopping experience. Therefore, we offer a flexible and clear exchange and return policy to ensure customer comfort and confidence.

1. Replacement and return period
Replacement or refund requests are allowed within three days from the date of receipt of the order.

2. Conditions for accepting exchange or return

• The product must be in its original condition, unused, and unwashed.

• The product must be returned with all original accessories such as packaging, tags, and instructions.

• Purchases must be made from the official Karkosha Store website. Orders purchased from third parties are not accepted.

3. How to submit the application
To complete a replacement or return request, please contact our customer service team via email or phone within the specified three-day period, providing your order number and a photo showing the condition of the product.

4. Fees and costs

• The customer is responsible for shipping the returned product to the store.

• A repackaging or inspection fee may be charged if the product does not meet the conditions.

5. Refunds

• The full amount will be refunded using the same payment method used for the order.

• The refund process may take five to ten business days, depending on the service provider or bank.

6. Exceptions
Some products, such as special offers or custom designs, may not be covered by our exchange or return policy. For more information, please contact customer service before placing your order.

We value your trust and are committed to providing the highest level of service every step of the way.